PPK-56
Advanced training

Organization of passengers and luggage service at the airport

    Lead the course

    Learning objectives: 

    Raising the level of professional knowledge in the service of passengers and baggage at airports of the Russian Federation.

    Students: 
    employees of freight forwarding companies
    teachers of aviation training centres
    quality management specialists
    certification specialists
    specialists in transport
    practicing lawyers and attorneys
    managers of airports
    state civil servants competent authority
    Thematic plan: 

    1. Aims and objectives of regulation of civil aviation with respect to air carriage. The system and structure of Federal executive bodies. State bodies authorized in the field of air carriage. The functions and tasks. Federal Air Transport Agency: functions and tasks in the service of transportation processes.
    2. Normative legal acts regulating air transport. Convention for the Unification of Certain Rules Relating to International Carriage by Air (Warsaw, 1929), and other acts of the Warsaw system. Convention for the Unification of Certain Rules for International Carriage by Air (Montreal, 1999). Civil Code of Rassian Federation. Air Code of Rassian Federation. Federal aviation regulations "General rules for air transport of passengers, baggage, cargo and maintenance requirements of passengers, shippers, consignees" and "Certification requirements for legal entities engaged in airport activities to ensure service for passengers, baggage, cargo and mail".
    3. Ground stage air passengers. Procedures for registration of passengers. Methods and types of check-in: automatic, manual registration, at the front desk, self-service check: on-line, self-registration kiosk (CUSS), through a mobile application. Automated check-in systems. Boarding passes (species). Requirements for quality of service at check-in.
    4. Baggage handling requirements for luggage carriers. Baggage - definition, types of baggage. Rules and regulations of baggage: the weight system and piecework system. Excess baggage, unaccompanied baggage. Rates at the excess baggage. Luggage tags for baggage: paper tags, electronic tags "in the cockpit," The order of registration of luggage transportation: at the front desk, self check at the front passenger. Processing luggage in the sorting area in the terminal building.
    5. Carrying flight documentation. Documentation requirements for commercial load of the flight. Carrying passengers flight documentation: summary statement of the boot, the lists of passengers, luggage statement, general declaration. The requirements for the information contained in flight transportation documentation.
    6. Information messages on the flight. Telegrams to load the flight movement of aircraft. The requirements for the exchange of information on the payload and the movement of aircraft flying with the payload. Telegrams of the payload and the flight. Addresses, urgency messages, standard and important information for their commercial flight, flight traffic information (departure, arrival, delays). Special Notes.
    7. The passenger service at the airport of destination (interim). The landing of passengers from the aircraft to the terminal delivery. Issuance of checked baggage. Faults in the baggage: delayed baggage transportation (delay in the arrival at the destination airport), loss of luggage, damage to luggage, theft of luggage. Handling of complaints by passengers with luggage. Features of the organization of transportation of transit passengers on domestic and international flights.
    8. Maintenance of passengers at flight delays, error condition. Flight delay, error condition - determination. Requirements for passenger service during flight delays. The organization works to serve passengers during flight delays in bad situations.

    At the end of training: 
    advanced training certificate
    Methods: 
    seminars
    lectures
    Language: 
    Russian
    Attestation: 
    test

    Other expert courses

    • Olga Antonova
      Antonova Olga
    • Andrey Shnyrev
      Shnyrev Andrey
    • Olga Koloshich
      Koloshich Olga
    • Oleg Aksamentov
      Aksamentov Oleg
      Advanced training

      Current issues of international air law

      Training duration: 3 days - 24 hours

      • Alexander Makeev
        Makeev Alexander

        • Alexander Makeev
          Makeev Alexander
          Advanced training

          Safe transport of dangerous goods by air (categories 8, 9, 10, 12)

          Training duration: 16 hours

          • Alexander Makeev
            Makeev Alexander
            Advanced training

            Safe transport of dangerous goods by air (category 6): advanced training

            Training duration: 24 hours (8 hours - self-study; 16 hours - classroom)

            • Sergey Kovalevskiy
              Kovalevskiy Sergey
            • Анжела Александровна Коновалова
              Konovalova Angela
            • Igor Tretyakov
              Tretyakov Igor
            • Oleg Aksamentov
              Aksamentov Oleg
              Advanced training

              Use of airspace for general aviation purposes

              Training duration: 24 hours

              • Alexander Makeev
                Makeev Alexander
                Advanced training

                Operational and technical maintenance of civil aerodromes

                Training duration: 16 hours

                • Anna Pirog
                  Pirog Anna
                • Kristina Mozgovaya
                  Mozgovaya Kristina
                • Gregory Pomerantsev
                  Pomerantsev Gregory
                  Advanced training

                  Strategies of marketing, sales and resource management of airline

                  Training duration: 24 hours

                  • Alexander Makeev
                    Makeev Alexander
                  • Sergey Detenyshev
                    Detenyshev Sergey
                  • Gregory Pomerantsev
                    Pomerantsev Gregory
                    Advanced training

                    Handling passengers and baggage at the airport

                    Training duration: 40 hours

                    • Olga Antonova
                      Antonova Olga
                    • Andrey Shnyrev
                      Shnyrev Andrey
                    • Oleg Aksamentov
                      Aksamentov Oleg
                      Advanced training

                      Current issues of air law

                      Training duration: 24 hours